Privacy policy

Last updated: October 30, 2026

This privacy policy explains how Love4air collects, uses, and shares personal information when you visit our store, contact us, or place an order.

Information we collect

Depending on how you interact with our store, we may collect:

Contact information, such as your name, email address, phone number, billing address, and shipping address.
Order information, such as the products you purchase and your order and payment status.
Information you provide when you contact us, request a return, or ask for support.
Information about your device and how you use our website, such as your browser, IP address, and interactions with the store, including information collected through cookies or similar technologies.

Payments are processed by payment service providers. We do not need your full payment card details to fulfill your order.

How we use your information

We use information to operate our store, process payments, fulfill and deliver orders, provide customer service, handle returns and refunds, protect against fraud, and meet legal obligations.

We may also use information for analytics or marketing where permitted by law and consistent with your choices.

How we share information

We share information with service providers when needed to operate our business. These may include Shopify, payment processors, shipping companies, and suppliers.

When you place an order, we may share your name, delivery address, and other information needed to fulfill the order with an AliExpress seller or another supplier. These suppliers may be located in another country, including China, and may ship the item directly to you.

We may also share information when required by law or to protect our business and customers.

Cookies and advertising

Our store may use cookies and similar technologies to make the website work, understand how it is used, and, where applicable, support advertising. Depending on your location, you may be able to manage certain choices through our cookie banner or your browser settings.

International transfers

Your information may be processed or stored in countries other than the country where you live. Those countries may have different data protection laws. Where required, we use appropriate safeguards for international transfers.

Retention and security

We keep personal information for as long as reasonably needed for the purposes described in this policy, including fulfilling orders, resolving disputes, and meeting legal obligations.

We use reasonable measures to protect personal information, but no method of storage or transmission is completely secure.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal information, or to object to or restrict certain uses. You may also be able to withdraw consent where processing is based on consent.

To make a privacy request, contact us at support@love4air.com. We may need to verify your identity before responding.

Contact us

Love4air
Email: support@love4air.com